m88 livePrivacy Policy

This page describes what we collect when you use m88 live and how we keep that data protected. When you open an account, deposit funds, or play on our platform, you share personal information with us — your name, date of birth, ID number, payment details, and sometimes your address. We take that responsibility seriously. We store your data securely, use it only for the purposes you authorize, and never sell it to third parties.

We at m88 live are transparent about our data practices. This policy explains what we collect, why we collect it, how long we keep it, and what rights you have over your information. We also cover how we use cookies, how we handle data transfers, and who to contact if you have questions or concerns about your privacy on m88 live.

Our approach to privacy reflects the legal requirements in our operating jurisdictions and our own commitment to treating your information fairly. You have rights over your data, and we've built m88 live to make exercising those rights straightforward.

What Data We Collect on m88 live

We collect personal information in several categories. When you open an account, we ask for your full name, date of birth, email address, phone number, and government ID number. We verify this information against the ID document you upload. We also collect your residential address, either from your ID or from proof-of-address documentation you provide.

When you deposit or withdraw funds, we collect payment details — your e-wallet account identifier (for DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet) or your bank account number and bank name (for mobile banking, local payment, online payment, or e-wallet). We also collect transaction history: what you've deposited, when, and for how much. We record your gameplay activity — which games you've played, your stakes, and your outcomes — for account management, fraud prevention, and regulatory compliance.

We may also collect device information: your IP address, browser type, operating system, and device identifier. This helps us identify suspicious login attempts and prevent fraud. We collect this data automatically when you use the app or visit our website.

Why We Collect This Data

We collect personal information for several reasons. First, we need to verify your identity and confirm you are eligible to use m88 live under applicable law in your jurisdiction. Second, we need your payment details to process deposits and withdrawals reliably. Third, we are required by law in many jurisdictions to collect and verify personal information for anti-money-laundering (AML) and know-your-customer (KYC) compliance. We cannot operate without this data.

Fourth, we use your data to manage your account, respond to support requests, and communicate with you about account changes, game updates, or promotional offers (only if you have opted in). Fifth, we use aggregated, anonymized data to analyze how m88 live is used, identify trends, and improve our platform — for example, tracking how many players use Liga 1 markets versus slots, or which payment method is most popular in Jakarta versus Surabaya.

How Long We Keep Your Data

We retain your personal information for as long as your account is active, and for a period after account closure (typically five to seven years) to comply with anti-money-laundering and tax regulations. Transaction records, gameplay logs, and verification documents are retained for the same period. Once that retention window expires, we delete or anonymize the data unless we are legally required to keep it longer.

You can request deletion of your account at any time through our support team, but we will retain the minimum data required by law for compliance purposes. We cannot delete transaction history or verification documents if they are required for regulatory compliance.

Who We Share Your Data With

We do not sell your personal information. We share your data only with the following categories of third parties, and only to the extent necessary:

• Payment processors: We share your payment details (e-wallet accounts or bank account numbers) with the payment providers needed to process your deposits and withdrawals — the e-wallet companies themselves and the interbank systems for bank transfers.
• Regulatory and legal authorities: We share information with government agencies, tax authorities, and law enforcement if legally required to do so. We do not proactively report user data; we respond to lawful requests.
• Fraud and compliance vendors: We use third-party services to verify identity and detect fraud. These vendors may process your ID and address information, but only under strict data-processing agreements that limit their use of your data.
• Service providers: We use hosting providers, customer support platforms, and analytics services that may process your data on our behalf. These vendors are bound by confidentiality agreements and are not permitted to use your data for their own purposes.

Our servers may be located outside your country, and your data may be transferred internationally for processing, backup, or service provision. By using m88 live, you consent to this data transfer.

Your Rights and Choices

You have rights over your personal data. You can request access to all information we hold about you. You can ask us to correct inaccurate information, such as your address or phone number. You can request deletion of your data (subject to legal retention requirements). You can object to certain uses of your data, such as marketing communications or analytics tracking.

To exercise any of these rights, contact our support team through the m88 live app with "Data Subject Request" in the subject line. We will respond within 30 days. If you are unhappy with how we handle your data, you may lodge a complaint with your local data protection authority.

Cookies and Tracking on m88 live

We use cookies and similar tracking technologies to remember your login session, store your preferences, and analyze how you use m88 live. Most cookies are essential — without them, features like staying logged in would not work. Some cookies are optional and help us understand user behavior (for example, which game categories are most popular, or at what time of day traffic peaks around Idul Fitri or other holidays).

When you first visit m88 live, you will see a cookie consent notice. You can choose to accept all cookies, reject optional cookies, or customize your preferences. Rejecting optional cookies will not prevent you from using m88 live, but some analytics features may not work.

Data Security and Encryption

We protect your data using industry-standard encryption and secure protocols. Data in transit (between your device and our servers) is encrypted using TLS (Transport Layer Security). Data at rest (stored on our servers) is encrypted using AES-256 or stronger. We use secure password hashing, so even our staff cannot see your password in plain text.

We limit access to personal data to authorized staff who need it for their work. All staff sign confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

However, no security system is perfect. If we detect a breach, we will notify affected users within a reasonable timeframe and work with authorities to investigate.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your data rights, or have a concern about how we handle your information, contact our support team through the m88 live app. You can also email us with "Privacy Inquiry" in the subject line. We aim to respond to all privacy requests within 30 days.

Our privacy policy may change from time to time to reflect updates to our practices or changes in law. We will notify you of material changes by email or through the app. Your continued use of m88 live after such changes constitutes your acceptance of the updated policy.